Is Navien a Good Brand? A Comprehensive Review

As we search for the perfect home appliances, we’re often faced with various options and brands to choose from. One of the brands that have caught our attention is Navien. This brand is known for its exceptional quality, efficiency, and innovation in the field of water heating and boilers. But the question remains, is Navien a good brand, and should we consider investing in their products?

When it comes to home appliances, we all want to make sure that we choose a brand that we can rely on. In the case of Navien, they have been making waves in the industry for years, and it’s easy to see why. The brand has received numerous accolades for their high-quality heating products, including water heaters and boilers.

For those who are looking for a high-quality, energy-efficient solution for their home heating needs, Navien may just be the perfect option. With cutting-edge technology and an unparalleled commitment to customer satisfaction, it’s clear that this brand is a top contender in the world of home appliances. But what sets Navien apart from the competition, and is it truly as good as it seems? Let’s dive into the nitty-gritty details and find out.

Navien: Company Overview

Navien is a popular brand in the world of tankless water heaters and boilers. The company was founded in 1978 and is headquartered in Irvine, California. Navien’s aim is to create high-quality and energy-efficient heating and cooling products using cutting-edge technology to help homeowners save money on their energy bills.

The company prides itself on offering award-winning products that are durable, reliable, and cost-effective. Navien’s products are designed with the end-user in mind and are easy to install, operate, and maintain. Navien’s products have received numerous accolades, including the Energy Star label for energy efficiency, the Most Efficient Award from Energy Star, and the Top Ten Product Award from BuildingGreen.

Navien’s Products and Services

  • Tankless water heaters
  • Boilers
  • Combination boilers and water heaters

Navien offers a wide range of products to meet the heating and cooling needs of homeowners. Their tankless water heaters are some of the most energy-efficient in the market. They are designed to provide hot water on demand, eliminating the need for a storage tank. Navien’s boilers and combination boilers and water heaters are also highly efficient and designed to reduce energy costs.

Navien’s Technology

Navien’s products are designed with cutting-edge technology to provide optimal performance and energy efficiency. Their patented combustion technology, Eco Premixed Burner (EPB), uses less gas and provides better heat transfer, resulting in a more energy-efficient operation. Navien’s ComfortFlow technology ensures consistent water temperature by minimizing the time it takes for hot water to reach the tap. Other technologies include intelligent preheating, dual stainless steel heat exchangers, and integrated controls.

Navien’s Customer Support

Navien offers exceptional customer support, including a team of technical support specialists available 24/7 to assist customers with any issues or concerns. Navien also provides a variety of resources, including product manuals, FAQs, and installation videos, to help customers have a hassle-free experience.

Benefits of NavienDrawbacks of Navien
High energy efficiencyHigher upfront cost compared to traditional water heaters
Durable and reliable productsMay require additional installation steps
Exceptional customer supportMay not be suitable for large households with high demand for hot water

Despite the higher upfront costs, Navien’s products offer long-term savings in energy and maintenance costs. Their durable and reliable products are backed by exceptional customer support, making them a popular choice among homeowners looking for high-quality and energy-efficient heating and cooling solutions.

Navien’s History and Milestones

Navien is a company that specializes in providing energy-efficient hot water heating and heating solutions for homes. The company was founded in 1978 in South Korea, and since then, it has been providing state-of-the-art heating solutions worldwide. Navien is known for its innovative and eco-friendly products that are designed to maximize energy efficiency while minimizing environmental impact.

Navien’s Milestones

  • In 1982, Navien established its first overseas sales office in California, USA.
  • In 2001, Navien developed its first condensing boiler.
  • In 2006, Navien opened its first North American Factory in Ontario, Canada.

Navien’s Product Innovations

Navien’s product innovations have been instrumental in its success as a brand. The company has been at the forefront of energy-efficient and eco-friendly heating solutions. One of its most significant accomplishments is the development of condensing boilers, which are designed to capture and reuse heat energy that is typically lost in traditional boilers.

Navien has also developed advanced tankless water heaters, which are designed to provide an endless supply of hot water. These tankless water heaters can provide up to 98% thermal efficiency, which is significantly higher than traditional tank water heaters.

Navien’s Awards and Recognitions

Navien’s commitment to product innovation and energy efficiency has earned the company several awards and recognitions. In 2018, Navien was awarded the Energy Star Partner of the Year by the U.S. Environmental Protection Agency. The company has also received several other awards, including the AHR Expo Innovation Award in 2019 and the Good Design Award in 2018.

Energy Star Partner of the Year Award2018
AHR Expo Innovation Award2019
Good Design Award2018

Navien’s awards and recognitions are a testament to its commitment to providing innovative and eco-friendly heating solutions.

Navien’s Vision and Mission

Navien is a South Korean owned company that has quickly become a leader in the industry of tankless water heaters. The company’s vision is to create a cleaner and more comfortable living environment for everyone around the world. Navien’s mission is to provide its customers with high-quality, energy-efficient products that are environmentally friendly.

  • Navien’s Vision
    • Their vision is focused on providing global solutions to the growing demand for highly efficient and eco-friendly products.
    • They aim to create a cleaner world by significantly reducing carbon emissions and conserving energy resources.
    • Navien’s vision aligns with its customers’ and the community’s growing awareness of environmental awareness concerns.
  • Navien’s Mission
    • The company is dedicated to producing top-notch products that consumers need. Navien’s focus on innovation brings ever-evolving technology to water-heating solutions to help ensure a more sustainable future.
    • Their mission is to be the industry leader in advanced products that reduce energy costs and lower environmental impact. By investing in research and development and educating customers about the benefits of a more eco-conscious lifestyle, Navien aims to build a better future.
    • Navien’s mission doesn’t stop with its products. The company is also dedicated to giving back to its community through charitable donations and support for worthwhile causes.

Overall, Navien’s vision and mission show its commitment to not just providing eco-friendly water heaters but also to creating a better, cleaner, and more comfortable life for all. The company believes that everyone can be proactive in caring for the environment, and Navien is proud to be a leader in providing the tools for a more sustainable lifestyle.

If you’re in the market for a high-quality, eco-friendly water heater, consider Navien as a top choice.

Company NameVisionMission
NavienCreate a cleaner and comfortable living environment for everyone, everywhereTo provide high quality, energy-efficient, and environmentally friendly products whilst educating customers about eco-consciousness and giving back to the community

The table shows a summary of Navien’s vision and mission. By staying true to their vision and mission, Navien is continually seeking new ways to make a positive impact and improve the lives of people worldwide.

Navien’s Product Lines

Navien is a reputable brand in the industry of tankless water heaters. They have a wide range of product lines that cater to every household’s needs. Here are some of their popular product lines:

  • NPE Series – This line consists of high-efficiency condensing tankless water heaters with a stainless steel heat exchanger. They are designed to provide hot water on-demand and are energy-efficient. The NPE series is suitable for large homes and commercial buildings.
  • NPN Series – This line is Navien’s newest addition, and it uses ComfortFlow technology, which adds a buffer tank to eliminate the cold-water sandwich effect. The NPN Series is suitable for small to medium-sized homes and can be installed in indoor and outdoor locations.
  • NFB Series – This line is Navien’s advanced fire-tube boiler, designed to provide space heating and domestic hot water. The NFB series has a high turndown ratio, making it energy-efficient and cost-effective. It is suitable for multi-family homes and commercial buildings.

One of the main advantages of Navien is that their products are easy to install and maintain, making them an excellent choice for homeowners and contractors alike. Navien provides training for installation and service, ensuring that their products are installed correctly and serviced properly.

Navien’s product lines come with various features and specifications. These features include:

High-efficiency98% thermal efficiency
Condensing technologyStainless steel heat exchanger
ComfortFlow technologyBuffer tank
Smart technologyWi-Fi and mobile app control

In conclusion, Navien is a trusted brand in the industry of tankless water heaters, offering a wide range of product lines that suit every household’s needs. Their products are easy to install and maintain, providing high-efficiency and cost-effective solutions to homeowners and contractors alike.

Navien’s Tankless Water Heaters

Navien is a well-known brand when it comes to tankless water heaters. But is it really a good brand? Let’s take a look at the features of their tankless water heaters to help you make a decision.

One of the advantages of Navien’s tankless water heaters is their compact design. They are smaller than conventional water heaters, which means they take up less space in your home. This can be especially beneficial if you have limited space available. In addition, their tankless design allows for on-demand hot water, so you don’t have to wait for a tank to heat up before you can take a shower or wash dishes.

  • Another feature of Navien’s tankless water heaters is their high efficiency. They use condensing technology, which means they can achieve up to 98% efficiency. This can help you save on your energy bills in the long run.
  • Navien’s tankless water heaters also have a long lifespan compared to conventional water heaters. They can last up to 20 years with proper maintenance.
  • Navien’s tankless water heaters come with a built-in recirculation pump that circulates hot water through the pipes, so you don’t have to wait for hot water to arrive at your faucet. This can save water and reduce the time you have to wait for hot water.

Navien offers a range of tankless water heaters to fit various needs. Their models come in different sizes and have different features, such as Wi-Fi connectivity, temperature control, and self-diagnostic capabilities. Their NPE-A series has a built-in buffer tank to provide a more consistent flow of hot water. Their NPE-S series has a stainless steel heat exchanger that is resistant to corrosion.

If you’re looking for a reliable and efficient tankless water heater, Navien is definitely a good brand to consider. With their compact design, high efficiency, long lifespan, and advanced features, Navien’s tankless water heaters are a great investment for any home.

Compact designHigher upfront cost compared to conventional water heaters
High efficiencyRequires professional installation
Long lifespanMay require additional venting
Built-in recirculation pump
Advanced features

Overall, Navien’s tankless water heaters offer numerous benefits that make them a great option for homeowners looking to upgrade their water heating system. If you’re considering a tankless water heater, it’s definitely worth looking into Navien’s models to see if they fit your needs and budget.

Navien’s Combi-Boilers

Navien is a well-known brand in the heating and water heating industry, and their line of combi-boilers is no exception. For those who aren’t familiar, a combi-boiler is a single unit that provides both heating and hot water. They offer some significant advantages, such as being space-saving and efficient, making them an attractive choice for many homeowners.

  • Performance: Navien’s combi-boilers are known for being highly efficient and reliable, with an AFUE rating of up to 95%. This means that up to 95% of the fuel consumed is converted into usable heat.
  • Size: One of the most significant benefits of Navien’s combi-boilers is their size. They are compact and take up very little space, making them ideal for smaller homes and apartments.
  • Quiet Operation: Navien is known for designing boilers that operate quietly, and their combi-boilers are no exception. This makes them an excellent choice for those who value peace and quiet.

Navien’s line of combi-boilers comes in various sizes and models, so there is sure to be one that fits your needs. Whether you have a single family home or a multi-unit building, Navien has a combi-boiler that can keep up with your demands. Some of their most popular models include the NCB-E, NCB-H, and NFC-H.

If you’re still unsure whether Navien’s combi-boilers are the right choice for you, take a look at the following table, which breaks down some of the key features of their most popular models:

ModelSizeHot Water flow rateMax BTU/H Input
NCB-E10.5 – 15.0 GPM (T-Stats dependent)4.5 GPM @ 77° F Rise or 7.7 GPM @ 45°F Rise199,900
NCB-H15 – 29 GPM (T-Stats dependent)8.4 GPM @ 77° F Rise or 13.2 GPM @ 45°F Rise199,900
NFC-H175 – 199 MBH5.4 GPM @ 70° F Rise or 9.8 GPM @ 40°F Rise199,900

Overall, Navien’s combi-boilers are an excellent choice for those who value efficiency, space-saving, and quiet operation. They are highly rated in the industry and offer a range of options to fit your unique needs.

Navien’s Boiler Systems

Navien is a brand that is well-known for its state-of-the-art boiler systems. Navien’s boilers are high-quality, energy-efficient, and reliable, making them an excellent choice for homeowners and businesses alike. Here, we will delve into some of the key features of Navien’s boiler systems.

  • Energy Efficiency: Navien’s boiler systems are designed with energy efficiency in mind. They use up to 98% of the fuel they consume to heat your home or business, making them some of the most efficient boilers on the market.
  • Smart Controls: Navien’s boiler systems come with smart controls that allow you to monitor and adjust your heating system from anywhere. You can use your smartphone or tablet to adjust the temperature in your home, set schedules, and receive alerts when there are issues.
  • Quiet Operation: Navien’s boiler systems are designed to operate quietly, making them ideal for homes and businesses where noise levels need to be kept to a minimum.

Navien’s boilers also come with a range of innovative features that make them stand out from the crowd. Here are just a few of the key features:

  • Condensing Technology: Navien’s boilers use condensing technology to capture more heat and increase efficiency. This means that less energy is wasted, and your heating bills are reduced.
  • Stainless Steel Heat Exchangers: Navien’s boilers are built to last, with high-quality stainless steel heat exchangers that are resistant to corrosion and other forms of damage.
  • Easy Installation and Maintenance: Navien’s boilers are designed for easy installation and maintenance, with easy-to-access components that make servicing and repairs straightforward.

If you’re in the market for a new boiler, Navien is definitely a brand worth considering. With their energy-efficient, high-quality, and reliable boiler systems, you can be confident that you’re investing in a product that will keep your home or business warm and comfortable for years to come.

ModelNoise Level (dB)Efficiency RatingHeat Output (BTU/hour)

As you can see from the above table, Navien offers a range of boiler models to suit different homes and businesses. The NPE-240A is a popular choice for residential properties, while the NHB-55 and NFB-301 are ideal for larger commercial buildings. No matter which model you choose, you can be confident that Navien’s boilers are a reliable and efficient choice.

Navien’s Controls and Accessories

Every homeowner wants to keep their home comfortable and energy-efficient, and Navien’s controls and accessories help you achieve exactly that.

Navien’s advanced controls provide intuitive navigation and flexibility for the ultimate comfort and convenience, while also maximizing energy savings.

  • Navien NaviLink™: This Wi-Fi remote control system allows you to control your Navien tankless water heater or boiler from anywhere with an internet connection. With NaviLink™, you can adjust the temperature, turn on the recirculation pump, and more.
  • Navien ComfortFlow™: This feature ensures that the temperature and flow rate remain consistent during simultaneous usage, which eliminates the need for an external recirculation pump.
  • Navien Ready-Link® Manifold System: This easy-to-install manifold system allows you to connect multiple Navien tankless water heaters for increased output and redundancy.

Navien also offers a wide range of accessories to enhance the performance and durability of their products:

  • Navien Valve Kit: This kit includes high-quality valves and fittings for easy installation and extended product life.
  • Navien Tankless Isolation Valves: These valves allow for easy flushing and regular maintenance of your Navien tankless water heater.
  • Navien Condensate Neutralizer: This accessory neutralizes the acidic condensate that is produced by Navien’s condensing tankless water heaters.

Overall, Navien’s controls and accessories offer advanced technology and convenience to ensure that your home stays comfortable, energy-efficient, and durable for years to come.

NaviLink™Wi-Fi remote control system for Navien tankless water heaters and boilers
ComfortFlow™Ensures consistent temperature and flow rate during simultaneous usage
Ready-Link®Manifold System for easy connection of multiple Navien tankless water heaters
Valve KitHigh-quality valves and fittings for Navien products
Tankless Isolation ValvesAllows for easy flushing and maintenance of Navien tankless water heaters
Condensate NeutralizerNeutralizes acidic condensate produced by Navien’s condensing tankless water heaters

With Navien’s controls and accessories, you can optimize the performance and longevity of your heating and hot water systems for maximum comfort and savings.

Navien’s Awards and Recognitions

Navien, a leading manufacturer of high-efficiency water heaters and boilers, has received numerous awards and recognitions over the years for their innovative product designs and commitment to energy efficiency. Below are some of the awards they have won:

  • “Most Innovative Brand” award at the 2019 International Builders Show.
  • “Top Products” award by BuildingGreen, Inc. for their NPN series of commercial tankless water heaters in 2020.
  • “Best of the Best” award by Red Dot Design Awards in 2018 for their NCB-E combi-boiler.

In addition to these awards, Navien has also been recognized by multiple organizations and publications for their commitment to sustainable and energy-efficient products:

  • Received the “Energy Star Partner of the Year” award in 2019 for the fourth consecutive year.
  • Received the “Green Builder Media Hot 50 Products” award for their NPE-2 series of tankless water heaters, recognized as a top sustainable building product.
  • Received the “2019 International Design Excellence Awards” in the Commercial & Industrial Products category for their NFB Fire Tube Boiler.

Navien’s Energy Efficiency Awards

Navien has always been committed to producing high-efficiency products that are eco-friendly. Throughout the years, they have won multiple awards for their innovations in this space. Below are just some of the energy efficiency awards they have won:

  • Received the “Gas Network Innovation Award” in the category of “Most Innovative New Technology” for their NPE-A series of tankless water heaters in 2018.
  • Received the “Most Energy-Efficient Boiler” award from the Energy Star Most Efficient Program in 2019 for their NCB-E combi-boiler.
  • Received the “High Efficiency Residential Gas” award from the Air-Conditioning, Heating, and Refrigeration Institute (AHRI) in 2018 for their NCB-E combi-boiler.

Navien’s Certifications and Memberships

Navien is committed to meeting and exceeding industry standards and regulations for safety, quality, and environmental stewardship. As such, they hold numerous certifications and memberships:

ISO 9001:2008American Society of Plumbing Engineers (ASPE)
ISO 14001:2004Air-Conditioning, Heating, and Refrigeration Institute (AHRI)
OHSAS 18001:2007National Fire Protection Association (NFPA)
CE MarkingNational Sanitation Foundation (NSF)

Overall, Navien’s commitment to innovation, energy efficiency, sustainability, and high-quality products has been recognized through numerous awards and certifications. As a result, they have become a trusted brand in the water heating and boiler industry.

Customer Satisfaction with Navien Products

When it comes to purchasing a new appliance for your home, one of the main concerns is whether the brand is known for producing quality products. With Navien, customers can be assured that they are investing in a reliable and high-performing brand.

Navien has been in the industry for over 35 years and has consistently provided customers with top-of-the-line products that meet their needs for hot water, heating, and beyond. As a result, Navien has gained a reputation as a trusted and dependable brand.

  • Navien’s products are designed with the latest technology to ensure optimal efficiency and durability.
  • Navien has a team of experienced engineers and technicians who work to produce innovative and effective products.
  • Navien’s products are rigorously tested and certified to meet industry standards and regulations.

Overall, Navien’s commitment to quality and customer satisfaction is reflected in the positive feedback and reviews from their customers. Navien’s products consistently rank high in terms of customer satisfaction and reliability.

According to a recent study by JD Power, Navien was ranked as the highest in customer satisfaction among tankless water heater brands for two consecutive years. This is a testament to the brand’s dedication to producing high-quality, reliable products for their customers.

Ranked highest in customer satisfactionRanked lower in customer satisfaction
Positive reputation and reviewsMixed reviews and reputation
Consistently meets industry standards and regulationsMay struggle with meeting regulations and standards

Overall, Navien’s focus on innovation, quality, and customer satisfaction make the brand a reliable and trustworthy choice for purchasing appliances for your home.

FAQs about Is Navien a Good Brand

1. Is Navien a reliable brand?

Yes, Navien is a reliable brand. It has been in the market for more than 40 years and has consistently delivered quality products.

2. Are Navien products energy-efficient?

Navien products are designed to be highly energy-efficient. They use the latest technology to ensure maximum energy savings.

3. How long do Navien products last?

Navien products typically last for more than 20 years. They are made with high-quality materials that are built to withstand the test of time.

4. Is Navien customer service good?

Navien has a reputation for providing excellent customer service. Their support team is knowledgeable, friendly, and always ready to help.

5. Are Navien products expensive?

Navien products may be slightly more expensive than other brands, but they are worth the investment. They offer top-of-the-line technology that delivers superior performance.

6. Do Navien products come with a warranty?

Yes, Navien products come with a warranty. The length of the warranty varies depending on the product, but it typically ranges from 5 to 15 years.

7. Are Navien products easy to install?

Navien products are designed to be easy to install. They come with detailed instructions and are typically installed by a professional plumber.

Closing Title: Thanks for Reading About Is Navien a Good Brand!

Thank you for taking the time to read about Navien and its products. We hope we have provided you with all the information you need to make an informed decision about your next purchase. Navien is a trustworthy brand that is committed to providing high-quality, energy-efficient products and excellent customer service. Please visit our website again for more useful articles and information.