Is Chinese Laundry a Good Brand? A Comprehensive Review and Analysis

If you’re a die-hard fashion enthusiast, you must have heard of the popular women’s footwear brand – Chinese Laundry. But the real question is, is Chinese Laundry a good brand? Whether you’re a fashionista who swears by their footwear or a curious soul looking to try out something new, you’ve landed on the right page. Let’s dive deep into what makes Chinese Laundry a reliable brand that you can trust blindly.

It’s no secret that Chinese Laundry has been one of the most sought-after footwear brands in the market for decades. But the real reason behind its popularity isn’t just the sleek designs and affordable price tags. It’s the unmatched quality that each pair of Chinese Laundry shoes boasts of. From comfortable flats to sky-high heels, the brand has an extensive range of footwear that caters to every style and preference. And the best part? All of their products stay true to their excellent quality standards.

When it comes to putting your best foot forward, compromising on the quality of footwear is a big no-no, and with Chinese Laundry, you don’t have to worry about that. The brand’s attention to detail, unbeatable craftsmanship, and use of top-notch materials make them a reliable choice for people of all ages. So, whether you’re looking for something chic and stylish or comfortable and practical, Chinese Laundry has got you covered. Explore their collection to discover the perfect pair of shoes that will take your fashion game to the next level.

Chinese Laundry brand history

Chinese Laundry is a prominent women’s footwear brand founded in 1981 by Robert and Carol Goldman. The company is known for its trendy and fashion-forward styles that cater to women of all ages.

The brand started its journey as a small shoe manufacturer in Los Angeles, California, and over the years, it has evolved into a globally recognized name in the fashion industry. Chinese Laundry’s commitment to excellence and innovation has allowed it to remain relevant and adapt to changing fashion trends.

Chinese Laundry’s success is attributed to the brand’s ability to stay ahead of the fashion curve. It has continuously produced edgy and stylish footwear designs that appeal to fashion-savvy women.

  • Chinese Laundry offers a wide range of footwear, including sandals, boots, pumps, and flats.
  • The brand’s shoes are made of high-quality materials and are offered in a variety of colors, prints, and textures.
  • Chinese Laundry has collaborated with various designers to create exclusive collections that feature unique and cutting-edge designs.

Chinese Laundry’s commitment to excellence and innovation has brought the brand numerous awards and recognitions. In 2018, the brand was named Women’s Footwear Brand of the Year at the FFANY Awards in New York City.

With over 35 years of experience in the fashion industry, Chinese Laundry has become a trusted and reliable brand among women who value quality and style.

2018Women’s Footwear Brand of the Year at the FFANY Awards in New York City
2012Brand of the Year at the LA Fashion Awards
2007Company of the Year at the California Apparel News Awards

Chinese Laundry’s commitment to producing fashionable and high-quality footwear has made it a reliable and sought-after brand among women who value style. With its continued success in the fashion industry, it’s clear that Chinese Laundry is here to stay.

Chinese Laundry’s Target Market

Chinese Laundry is a fashion-forward brand that offers a wide range of footwear styles including pumps, sandals, boots, flats, and more. The brand is known for its trendy and affordable shoes that cater to women of all ages and backgrounds.

  • The target market of Chinese Laundry are women who are looking for stylish and on-trend footwear that won’t break the bank.
  • The brand caters to women who are fashion-conscious and want to stay up-to-date with the latest trends and styles.
  • Chinese Laundry’s target market also includes women who value comfort and quality in their footwear.

The brand’s wide range of styles allows it to appeal to a diverse group of women, whether they are looking for casual flats for everyday wear or statement heels for a special occasion.

Here are some key demographics of Chinese Laundry’s target market:

Age Range25-45
Income Range$30,000-$75,000
Education LevelCollege educated or higher
OccupationProfessional and white-collar jobs

Overall, Chinese Laundry appeals to a wide range of women who are looking for stylish and affordable footwear options. The brand caters to a diverse group of women and offers a range of styles that are sure to fit any occasion.

Chinese Laundry’s Product line

Chinese Laundry is a women’s footwear brand, offering a wide range of shoes, boots, and sandals to suit different tastes and occasions. Their product line includes:

  • Pumps and Heels: Chinese Laundry’s pumps and heels come in a variety of styles, materials, and colors to match any outfit. From classic black stilettos to colorful block heels, they have options for both formal and casual wear.
  • Boots: The brand offers stylish and comfortable boots for all seasons, including ankle boots, knee-high boots, and over-the-knee boots. Their collection features leather, suede, and animal-print options.
  • Sandals: Chinese Laundry’s sandals are perfect for summertime, beach vacations, or casual outings. They have a diverse range of styles, from flat sandals to heeled ones, featuring metallic straps, studded details, and colorful patterns.

Besides these categories, Chinese Laundry also provides wedges, flats, mules, and sneakers, among others, making sure that every customer can find something that suits her taste and preference.

The Quality of Chinese Laundry’s Products

Chinese Laundry has been in the footwear business for over 30 years, and their products have gained a reputation for their quality and style. The brand uses high-quality materials such as leather, suede, and synthetic fabrics to ensure durability, comfort, and elegance. They also offer vegan options, made of non-animal materials, for environmentally conscious customers.

Furthermore, Chinese Laundry has a team of experienced designers who follow the latest fashion trends, ensuring that their products stay current and appealing. They also pay attention to the details, such as stitching, linings, and soles, to deliver a luxurious and well-crafted product.

Price Range and Availability

Chinese Laundry’s products are reasonably priced, making high-quality footwear accessible to a wider audience. Their products range from $50 to $150, depending on the type and design. They also offer frequent discounts and promotions, especially on their website and social media platforms.

Chinese Laundry’s products are available in many department stores, such as Nordstrom, Macy’s, and Dillard’s, as well as in their online store and authorized retailers. The brand also ships internationally, expanding its reach beyond the USA.


Overall, Chinese Laundry’s product line offers a wide range of stylish and well-crafted footwear for women, with competitive pricing and availability. Their commitment to quality, fashion, and sustainability has earned them a loyal customer base over the years.

Wide range of styles and designsNo footwear for men
Reasonable pricingNot all products are made of natural materials
High-quality materials
Attention to details and trends
Vegan options available

The above table summarizes the strengths and weaknesses of Chinese Laundry’s product line to help customers make an informed decision.

Chinese Laundry’s Pricing Strategy

Chinese Laundry is a well-known brand in the fashion industry that sells women’s shoes, clothing, and accessories. Their products are known for being trendy, stylish, and affordable. One of the reasons for their popularity is their pricing strategy.

  • Competitive Pricing: Chinese Laundry offers products at prices that are competitive with other brands in the market. They aim to offer high-quality products at reasonable prices. This pricing strategy is aimed at attracting customers who are looking for affordable yet stylish footwear.
  • Discounts and Offers: Chinese Laundry frequently offers discounts and special offers to its customers. This pricing strategy not only keeps the customers happy but also motivates them to buy more. The company uses various channels such as social media, email marketing, and SMS to inform its customers about the discounts and offers.
  • Frequent New Launches: Chinese Laundry frequently introduces new products in the market, keeping up with the latest fashion trends. This pricing strategy attracts the attention of customers who are always looking for something new and exciting.

In conclusion, Chinese Laundry’s pricing strategy is to offer stylish and affordable products through competitive pricing, discounts and offers, and frequent new launches. Their customers appreciate the brand for providing a wide range of trendy products at a range of affordable price points.

Pricing StrategyBenefits
Competitive PricingAttracts price-sensitive customers looking for affordable yet stylish products.
Discounts and OffersKeeps customers happy and motivated to buy more.
Frequent New LaunchesDraws attention from customers who are always looking for something new and exciting.

The table above summarizes the benefits of Chinese Laundry’s pricing strategy.

Chinese Laundry’s Marketing Tactics

As a reputable shoe brand, Chinese Laundry has been able to stay relevant in the fashion industry for over three decades. This brand has a solid marketing strategy that has enabled them to grow their customer base through creative advertising and social media. Here are some of the marketing tactics used by Chinese Laundry:

  • Social Media Advertising: Chinese Laundry is very active on social media platforms such as Instagram and Facebook. The brand takes advantage of the massive audience on these platforms to market their latest shoe collections, seasonal fashion trends, and other promotions.
  • Influencer Collaborations: Chinese Laundry partners with fashion influencers to showcase their shoes and promote their brand to their followers. This strategy has enabled them to reach new audiences and increase brand awareness.
  • Email Marketing: The brand has a solid email marketing strategy that targets their subscribers with promotions, new arrivals, and other company updates. This approach is helpful in keeping customers informed about the brand and encouraging repeat purchases.

Chinese Laundry also has an impressive website design that provides a seamless online shopping experience for their customers. The website is user-friendly, allowing customers to easily find what they are looking for, view product details, and make purchases.

Furthermore, the brand has a loyalty program that offers exclusive discounts, early access to new collections, and other membership perks to their most loyal customers. This tactic has helped the brand to retain customers and increase customer loyalty.


Chinese Laundry has been able to maintain its position as a top shoe brand by implementing effective marketing tactics that appeal to customers. Their social media advertising, influencer collaborations, email marketing, and loyalty program have played a vital role in building the brand’s reputation and increasing customer engagement.

Overall, Chinese Laundry is a good brand that offers stylish and high-quality shoes at reasonable prices.

Chinese Laundry’s online presence

As technology continues to evolve, it’s crucial for any business to have a strong online presence. Chinese Laundry recognizes this need and has successfully expanded its reach through various digital channels.

Chinese Laundry’s website serves as its online storefront, allowing customers to browse and purchase products from the comfort of their own homes. The website features a user-friendly interface with detailed product descriptions, customer reviews, and sizing guides to help shoppers make informed decisions. It also offers free shipping on orders over a certain amount and a rewards program to incentivize customer loyalty.

  • In addition to its website, Chinese Laundry has a significant presence on social media platforms such as Instagram, Facebook, and Twitter. These platforms allow the brand to engage with customers and showcase new products through visually compelling content.
  • The brand also has a YouTube channel where it uploads videos featuring behind-the-scenes looks at its collections, styling tips and tricks, and interviews with influencers to promote its products.
  • Chinese Laundry also leverages third-party e-commerce sites like Amazon and Zappos to expand its reach and make its products available to a wider audience.

Chinese Laundry’s online presence isn’t limited to its marketing efforts – the company also offers a seamless online shopping experience for its customers. Its website is equipped with a live chat function, allowing customers to communicate with customer service representatives in real-time to resolve any issues or answer any questions they may have.

Moreover, the brand’s website features a comprehensive size guide and detailed product descriptions to provide as much information as possible to customers. Chinese Laundry has also implemented a “Fit Predictor” tool that recommends a size based on past purchases and customer feedback, increasing the chances of a successful purchase.

Chinese Laundry’s Online PresenceDetails
WebsiteUser-friendly interface, detailed product descriptions, customer reviews, sizing guides, free shipping, rewards program
Social MediaStrong presence on Instagram, Facebook, and Twitter to engage with customers and showcase products
YouTube ChannelBehind-the-scenes looks, styling tips, and influencer interviews to promote products
Third-party e-commerce sitesExpanded reach through Amazon, Zappos, and other online retailers

Overall, Chinese Laundry’s online presence is a testament to the brand’s commitment to providing a seamless shopping experience for its customers, no matter where they are in the world.

Chinese Laundry’s Customer Reviews

Chinese Laundry is known for its trendy and affordable shoe styles, but are they a good brand to invest in? One way to assess the quality of a brand is through customer reviews. Let’s take a look at what customers have to say about Chinese Laundry.

  • Many customers rave about the stylish designs and comfortable fit of Chinese Laundry shoes. They report receiving compliments and feeling confident in their purchases.
  • Some reviewers note that the shoes are durable and hold up well over time, even with frequent wear.
  • However, there are also several negative reviews that mention poor quality, uncomfortable designs, and shoes falling apart after only a few wears.
  • A common complaint is that the sizing of Chinese Laundry shoes can be inconsistent, with some customers needing to size up or down to find the perfect fit.
  • There have also been reviews about issues with customer service, including difficulty with returns and unresponsive representatives.
  • On the positive side, Chinese Laundry has a 4.5/5 rating on their website and many customers comment that they are satisfied with their purchases overall.
  • It’s important to note that every customer’s experience will vary, and while some may have had a negative experience, others have had great experiences with the brand.

If you’re considering Chinese Laundry as a brand to invest in, it’s important to do research and read reviews from a variety of sources to make an informed decision.

Stylish designsPoor quality in some cases
Affordable pricesInconsistent sizing
Comfortable fitIssues with customer service

Overall, Chinese Laundry has a mix of positive and negative reviews from customers. While the brand offers stylish and affordable shoe options, there are also reports of poor quality and sizing issues. Reading reviews and doing research can help you make an informed decision about whether or not the brand is right for you.

Chinese Laundry’s Customer Service

When it comes to shopping for shoes, having good customer service can make all the difference. Whether you have questions about sizing or need help with a return, Chinese Laundry’s customer service team is there to help. Here’s what you need to know:

  • Chinese Laundry offers a helpful FAQ section on their website that provides answers to common questions.
  • If you need additional assistance, their customer service team is available via phone, email, and live chat.
  • Customers praise the team’s responsiveness and helpfulness, noting that they go above and beyond to resolve issues.

If you’re concerned about making a purchase and want to know that you’ll be able to get help if you need it, Chinese Laundry’s customer service is a reassuring factor to consider.

Plus, if you’re someone who prefers to shop in-person, Chinese Laundry also has a number of retail stores located throughout the United States. Check out their website to find a store near you.

Helpful FAQ section on websiteNo 24/7 customer service
Responsive and helpful customer service team
Retail stores available for in-person shopping

Overall, Chinese Laundry’s customer service is a strong point for the brand and can help make your shopping experience a smooth one.

Chinese Laundry’s Sustainability Initiatives

As a global fashion brand, Chinese Laundry is committed to implementing sustainability practices across their operations. Here are some of the sustainability initiatives that they have undertaken.

  • Reducing Waste: Chinese Laundry believes in reducing waste by producing products that are meant to last. They also re-use and recycle products wherever possible to reduce their carbon footprint.
  • Responsible Sourcing: The brand uses a range of eco-friendly materials and fabrics such as recycled polyester and natural rubber to reduce the use of harmful chemicals and toxins. They also prioritize sourcing from suppliers who share their commitment to sustainability and ethical production practices.
  • Eco-Friendly Packaging: Chinese Laundry has replaced traditional shoeboxes with biodegradable ones that are made of recyclable materials. They also use water-based adhesives and dyes to ensure that their packaging is as eco-friendly as possible.

Chinese Laundry’s sustainability initiatives extend beyond these practices. They also have a comprehensive sustainability strategy that includes reducing energy waste, carbon footprint, and water consumption on an ongoing basis.

Here’s a table that highlights some of the measures that Chinese Laundry has taken to ensure their products and operations are sustainable:

Sustainability InitiativeDescription
Reducing WasteChinese Laundry produces products that are meant to last. They also re-use and recycle products wherever possible to reduce their carbon footprint.
Responsible SourcingThe brand uses eco-friendly materials and fabrics such as recycled polyester and natural rubber to reduce the use of harmful chemicals and toxins. They also prioritize sourcing from suppliers who share their commitment to sustainability and ethical production practices.
Eco-Friendly PackagingChinese Laundry has replaced traditional shoeboxes with biodegradable ones that are made of recyclable materials. They also use water-based adhesives and dyes to ensure that their packaging is as eco-friendly as possible.
Reducing Water UseThe brand has implemented a range of water conservation efforts in their manufacturing facilities to minimize water use. These include the installation of low-flow plumbing fixtures and incorporating efficient processes in their manufacturing facility.

Chinese Laundry believes that sustainability is a critical part of their brand’s ethos, and they are working towards making sustainable fashion accessible to a wider audience by incorporating innovative and eco-friendly initiatives.

Chinese Laundry’s competition in the market

Chinese Laundry is not the only brand in the market when it comes to shoes. There are many other brands that it competes with, some of which are:

  • Steve Madden
  • Nine West
  • Betsey Johnson
  • Sam Edelman
  • Michael Kors
  • Cole Haan
  • Vince Camuto
  • Kenneth Cole
  • Kate Spade
  • Jimmy Choo

These brands offer similar styles of shoes, but they each have their unique spin on them. However, Chinese Laundry has been able to stand out from the competition with their affordable prices and trendy designs. Despite being a more affordable brand, Chinese Laundry still uses high-quality materials and craftsmanship in their shoes.

Chinese Laundry’s competition is tough, but they have been able to carve out a niche for themselves in the market. They appeal to a younger demographic who are looking for fashionable shoes that don’t break the bank.

As seen in the table above, each brand has a unique target audience and price range that sets them apart from each other. However, Chinese Laundry has a competitive edge by offering fashionable shoes at an affordable price point. This gives them an advantage in attracting younger shoppers who want trendy shoes without breaking the bank.

FAQs about Is Chinese Laundry a Good Brand

Q: Is Chinese Laundry a reputable brand?
A: Definitely. Chinese Laundry has been a favorite of shoe enthusiasts for over 30 years, with a wide array of high-quality and stylish footwear offerings.

Q: Is Chinese Laundry a good value brand?
A: Yes. Chinese Laundry is an affordable brand, with a range of prices that make their shoes accessible to all budgets.

Q: Are Chinese Laundry shoes comfortable?
A: Yes. Chinese Laundry provides shoes that are both fashionable and comfortable, and many styles include extra cushioning for better support.

Q: Can Chinese Laundry shoes last a long time?
A: Yes. With proper care, Chinese Laundry shoes can be long-lasting and durable.

Q: Are Chinese Laundry shoes true to size?
A: Yes. The brand uses standard sizing, and their shoes are usually true to size.

Q: Does Chinese Laundry produce eco-friendly shoes?
A: Yes. The brand has made efforts to become more eco-friendly, with a line of vegan shoes and initiatives to reduce waste.

Q: Is Chinese Laundry a good brand for special occasions?
A: Yes. Chinese Laundry provides a wide range of styles perfect for special events or occasions, from classic pumps to trendy ankle boots.

Closing Thoughts on Is Chinese Laundry a Good Brand

Chinese Laundry is a well-respected and affordable brand that offers a range of fashionable, comfortable, and high-quality shoes. Whether you’re looking for casual footwear or a standout shoe for a special occasion, Chinese Laundry has got you covered. Thanks for reading, and be sure to come back for more fashion insights!

BrandTarget AudiencePrice RangeUnique Selling Point
Steve MaddenYoung adults$$Luxurious designs
Nine WestProfessional women$$Classic and chic styles
Betsey JohnsonQuirky individuals$$$Unique designs
Sam EdelmanTrendy fashionistas$$Contemporary designs
Michael KorsClassy women$$$Elegant and timeless designs
Cole HaanProfessional men and women$$$Classic designs with modern twists
Vince CamutoYoung adults$$Sophisticated and stylish designs
Kenneth ColeModern and professional individuals$$$Innovative and contemporary designs
Kate SpadeFashion-forward women$$$Colorful and playful designs
Jimmy ChooLuxury shoe shoppers$$$$High-end and glamorous designs