Is AO Smith a Good Brand? Exploring the Pros and Cons

When shopping for a new water heater, one of the most important considerations is choosing a reliable and reputable brand. With numerous options available on the market, it can be overwhelming to determine which one will best meet your needs. One of the brands that often comes up in conversations about water heaters is AO Smith. The question that arises is, is AO Smith a good brand? In this article, we’ll evaluate the quality of AO Smith water heaters and whether or not they’re worth considering for your home.

AO Smith has been around for more than 80 years and is known for its extensive range of products, including water heaters. The brand has built a reputation of being reliable and innovative, which is why it’s often a top choice for customers. One of the reasons why AO Smith is recognized as a leading brand is the quality of their products. Their water heaters are manufactured with attention to detail, using only the highest quality materials and the latest technology to ensure maximum efficiency and performance.

If you’re interested in purchasing an AO Smith water heater, you probably want to know what sets it apart from other brands. Apart from the quality of their products, AO Smith also offers some unique features and services that make them stand out. For example, they offer a wide range of options to suit different household sizes and needs. They also have a helpful customer service team that can assist you with any questions or concerns you may have. All in all, AO Smith is undoubtedly a good brand to consider if you’re in the market for a reliable, high-quality water heater.

AO Smith’s History and Reputation

AO Smith, one of the largest manufacturers of residential and commercial water heaters in North America, has been in business for more than 145 years. Established in 1874 by Charles Jeremiah Smith, the company initially produced hardware specialties, such as door hinges and farm tools. Smith renamed the company from C.J. Smith & Sons Co. to A.O. Smith Corporation in 1954 in memory of its former leader, Arthur Oliver Smith.

In its early years, AO Smith was known for its engineering prowess and product innovation. In fact, the company developed the first all-glass lined water heater in the 1930s, which set the standard for durability and efficiency in water heaters. Over time, the company expanded its scope and started to produce boilers, water treatment systems, and other related equipment.

Today, AO Smith is a publicly traded company that operates in more than 60 countries, employing over 16,000 people. It is known for its high-quality, efficient, and reliable products, which have earned the trust and loyalty of customers worldwide.

  • AO Smith has received several accolades over the years, including being named one of Forbes 2019 America’s Best Employers for Women and being recognized as a Best Place to Work by the Milwaukee Journal Sentinel.
  • In terms of product quality and reliability, the company has won the Energy Star Partner of the Year Award six times since 2013 and the highest rating for six consecutive years among tank-type gas water heaters from J.D. Power reliability studies.
  • Additionally, AO Smith is committed to sustainability and social responsibility, having been included as part of the Dow Jones Sustainability Indices for North America seven times in the last decade.

AO Smith’s Product Lines and Offerings

AO Smith is a renowned brand when it comes to water heaters. The brand offers a wide range of water heater products that are reliable, efficient, and durable. Some of the key product lines and offerings by AO Smith include:

  • Gas Water Heaters: AO Smith offers natural gas water heaters that are efficient and reliable. These water heaters are equipped with features such as self-cleaning, energy-saving mode, and a durable tank, ensuring optimal performance and longevity.
  • Electric Water Heaters: AO Smith electric water heaters are also available in a range of sizes and designs to cater to the needs of different households. These water heaters are equipped with features such as a glass-lined tank, temperature control, and high energy efficiency.
  • Hybrid Water Heaters: AO Smith’s hybrid heat pump water heaters combine the best of both worlds: electric and natural gas. These water heaters are designed to be highly energy-efficient while providing consistent hot water supply.
  • Tankless Water Heaters: AO Smith’s tankless water heaters provide endless hot water supply while being energy-efficient and space-saving. These water heaters are equipped with features such as precise temperature control, compact design, and comprehensive safety features.
  • Commercial Water Heaters: AO Smith also offers a variety of commercial water heaters suitable for different applications such as restaurants, hotels, and healthcare facilities. These water heaters are designed to be highly efficient and durable, catering to the high demand of commercial use.

Furthermore, AO Smith also provides a range of accessories and replacement parts for its water heaters, ensuring that customers can easily maintain and repair their products. The brand offers heating elements, thermostats, gas valves, and other useful accessories to enhance the performance of its water heaters.


Overall, AO Smith’s product lines and offerings are diverse and reliable, catering to the needs of different customers and applications. Whether you need a gas water heater for your home or a commercial water heater for your business, AO Smith has you covered. With a focus on efficiency and durability, AO Smith is a brand that can be trusted for reliable hot water supply and maintenance-free performance.

Highly efficient and reliable water heatersSlightly higher-priced compared to other brands
Diverse product lines catering to various applicationsRequires professional installation for warranty coverage
Comprehensive warranty coverageMay not be readily available in certain areas

Overall, AO Smith is an excellent choice for customers looking for high-quality and reliable water heaters.

How AO Smith compares to other water heater brands

When it comes to water heater brands, AO Smith is often considered as one of the best options for homeowners. But how does it compare to other water heater brands in the market today? Here are some of the factors to consider:

  • Price: AO Smith water heaters are generally more expensive than other brands in the market. However, their quality and durability makes them a good investment in the long run.
  • Energy Efficiency: AO Smith is known for producing energy-efficient water heaters that can help homeowners save money on their energy bills. In fact, they have been recognized by Energy Star for their efforts in producing energy-efficient appliances.
  • Warranty: AO Smith offers a range of warranty options for their products, depending on the specific model and type of water heater. However, some other brands may offer longer warranties or more comprehensive coverage for their products.

Aside from these factors, it’s also important to consider the specific needs and preferences of each homeowner. Some may prioritize energy efficiency and durability over price, while others may prefer a more budget-friendly option. Ultimately, it’s up to the homeowner to weigh their options and choose the water heater brand that best fits their needs.

Advantages of AO Smith Water Heaters

While AO Smith may be more expensive than other water heater brands in the market, their products come with a number of advantages that make them a worthwhile investment for many homeowners. Some of these advantages include:

  • Energy-efficient design
  • Wide range of sizes and models to choose from
  • High-quality materials and construction
  • Reliable and durable performance
  • Efficient and fast heating times

Overall, AO Smith water heaters are a good choice for homeowners who prioritize energy efficiency, durability, and high-quality performance.

Comparison of AO Smith with Other Brands

Here’s how AO Smith compares to some of the other popular water heater brands in the market:

BrandPrice RangeEnergy EfficiencyWarrantyPopular Models
AO Smith$$$Energy Star Certified6-10 yearsSignature Premier, Voltex Hybrid, ProLine XE
Bradford White$$Energy Star Certified6-10 yearsInfiniti K, Defender Safety System, eF Series
Rheem$$Energy Star Certified6-12 yearsPerformance Platinum, Performance Plus, Professional Classic
A. O. Smith$$$Energy Star Certified6-10 yearsSignature Premier, Voltex Hybrid, ProLine XE

As you can see from the comparison table, AO Smith is generally more expensive than the other brands mentioned, but this comes with the added benefits of energy efficiency and high-quality construction. Bradford White and Rheem are also good options for homeowners who want a balance between price and performance, while A. O. Smith is an excellent choice for those who prioritize efficiency and durability above all else.

Customer reviews and ratings of AO Smith products

As an expert blogger in the home appliances industry, it is essential to thoroughly assess and evaluate the quality of the products a brand has to offer. One of the essential factors to consider is customer reviews and ratings, which gives a clear indication of the quality and reliability of the brand’s products.

AO Smith is a well-known brand in the heating and cooling industry, known for its exceptional quality and innovative designs. When it comes to customer reviews and ratings, AO Smith has a mixed sentiment, which is not surprising for any brand in the market.

  • The positive reviews applaud the brand’s quality, performance, and durability of its products. Customers have had a positive experience with AO Smith’s water heaters and air purifiers, which reflects the brand’s commitment to delivering top-notch products that meet the customer’s expectations.
  • The negative ratings, on the other hand, revolve around customer service and support. A few reviews suggest that customer service representatives are not helpful in resolving their issues, which could lead to dissatisfaction among potential customers. However, it’s important to note that negative reviews are often selective and don’t always give the full picture.
  • The overall rating of AO Smith products is satisfactory. The brand holds a respectable position in the market, with customers highly recommending its products to others.

It’s worth noting that customer reviews and ratings are highly subjective and depend on the individual’s experience and expectations. Therefore, it’s essential to consider both positive and negative reviews to get a complete picture of the overall product quality and customer satisfaction.

Overall, based on various customer reviews and ratings, AO Smith is a good brand that delivers quality and reliable products to its customers. The mixed sentiments among customers prove that there is always room for improvement, and AO Smith needs to focus on providing excellent customer support to maintain its reputation in the market.

Rating SourceAO Smith Rating
Consumer Reports4/5
Home Depot4.4/5

The table above shows the ratings of AO Smith products from popular retailer sites such as Amazon, Home Depot, and Lowes, which further reinforces that AO Smith is a good brand in the market.

AO Smith’s Energy Efficiency and Environmental Impact

AO Smith is a reputable brand known for manufacturing durable and energy-efficient water heaters used in both commercial and residential applications. The company has continuously improved its technology to create appliances that are eco-friendly and save energy costs for consumers.

Energy Efficiency

AO Smith water heaters are designed with energy efficiency in mind, and their products have received several certifications and awards globally. They have been recognized for exceeding the standards set by organizations such as ENERGY STAR® and the Department of Energy (DOE). The company offers residential and commercial tankless water heaters that possess a high Energy Factor, which is the measurement of the efficiency of water heaters to convert fuel energy into heated water. This feature allows users to save money on their energy bills and reduce their carbon footprint.

Environmental Impact

  • AO Smith’s products are manufactured with a minimal carbon footprint. The company has sustainability goals to reduce greenhouse gas emissions, energy consumption, and water waste in their operations and supply chain.
  • Their products are recyclable and designed with materials that have a low impact on the environment.
  • AO Smith’s innovative technology has enabled them to design products that require less energy to warm water, making them eco-friendly. The company has made efforts towards reducing their air pollution score which is consistent with their mission towards a better environment.


AO Smith is a brand that prioritizes energy efficiency and the environment in their manufacturing process. From their high Energy Factor products to their commitment to reduce carbon footprint, the company demonstrates its dedication to preserving the environment while providing quality products to consumers.

AO Smith has a broad range of efficient and durable water heaters that suit various applications.The price of AO Smith products may be higher than other water heater brands that aren’t energy-efficient.
The brand has received certifications and awards from recognized organizations, highlighting their efficient and effective products.Spare parts and maintenance may be costly for some models.
AO Smith products come with various safety features and sizes suitable for both residential and commercial uses.Installation may require professional assistance, which is an added cost.

Overall, AO Smith is a reputable brand for water heaters in the market, with a strong focus on energy efficiency and environmental impact.

AO Smith’s Warranty and Customer Service Policies

When it comes to purchasing appliances, one of the most crucial things to consider is the warranty and customer service policies. AO Smith, a leading manufacturer of water heaters, has built a solid reputation in the industry, largely due to its exceptional warranty and customer service policies.

  • Warranty Coverage: AO Smith’s warranty coverage is considered to be among the best in the industry. Depending on the product, the company offers warranties ranging from 6 to 12 years. Additionally, some models have extended warranties of up to 15 years for certain components, such as the heat exchanger.
  • Customer Service: AO Smith prides itself on providing top-notch customer service. The company has a dedicated team of representatives who can answer any questions customers may have. They also provide a toll-free number for customers to call in case they need any assistance with their products. Customers can also find helpful information on their website, including troubleshooting guides and installation manuals.
  • Product Registration: It is essential for customers to register their products to ensure they receive the full benefits of AO Smith’s warranty. Registration is straightforward and can be done online. Once registered, customers can receive updates about their product and any potential product recalls or safety concerns that may arise.

In addition to its comprehensive warranty and outstanding customer service, AO Smith has also invested in innovative technology to improve its products’ safety and efficiency. For example, some of its models are equipped with a safety feature that shuts off the gas in case of a gas leak or other safety hazard.

Exceptional warranty coverageMay be pricier than other brands
Top-notch customer serviceNot as widely available in certain regions
Innovative technologyMay not have the largest selection of products

Overall, AO Smith is a brand worth considering for its exceptional warranty and customer service policies. Although it may be pricier than other brands, customers can rest assured that they are getting a high-quality product backed by a company that takes customer satisfaction seriously.

The Cost and Value of AO Smith Water Heaters

When it comes to water heaters, AO Smith is a brand that has gained a lot of popularity for its quality materials and efficient functioning. However, consumers who are considering investing in an AO Smith water heater usually have a lot of questions about the brand’s cost and value. In this article, we will explore the cost and value of AO Smith water heaters so that you can make an informed decision.

The Cost of AO Smith Water Heaters

  • The cost of AO Smith water heaters vary based on the type of heating unit you select. Typically, Gas-powered water heaters are more expensive than electric-powered units because they cost more to manufacture and install. AO Smith water heaters range from $300 to over $2000. The best way to get a clear understanding of the cost of an AO Smith water heater is to get an authorized dealer to give you a quote or consultation.
  • Another factor that adds to the cost of water heaters is size. Typically, larger units will cost more than their smaller counterparts. However, you may end up saving money in the long run by investing in a larger unit that is more energy-efficient.
  • There are also installation costs to consider when buying a water heater. The final price will depend on whether you want a professional plumber to help with installation or you opt for a DIY installation.

The Value of AO Smith Water Heaters

When it comes to the value of AO Smith Water Heaters, you must consider cost versus longevity. AO Smith water heaters have a reputation for lasting far longer than other water heaters on the market, and this is where they offer value over cost.

AO Smith water heaters have several features that make them stand out against other brands in terms of value:

  • AO Smith water heaters are made from durable materials which means they will last much longer than other models on the market. The company uses a patented glass-lined inner tank that doesn’t corrode easily, so you can expect your water heater to last you many years.
  • AO Smith water heaters provide significant energy savings, and this is where most homeowners receive the most value. The company’s units are designed to be energy-efficient, which means they use less energy than other water heaters on the market saving you money on your monthly energy bill.
  • AO Smith provides a warranty program that assures consumers of the value of their investment. The company offers different warranty options depending on the unit you purchase, and this gives buyers peace of mind knowing that they have a reliable product that comes with a guarantee.

Comparing the Cost and Value

It is essential to compare the overall cost and value when purchasing a water heater. AO Smith water heaters might be more expensive than other brands, but they offer more value in the long run because they last much longer. It’s important to evaluate your needs for a water heater and compare the costs to the features and longevity of each model.

BrandBasic PriceAverage LifespanTypical Warranty
A.O. Smith$300-$200010-12 years6-12 years depending on model
Rheem$300-$17008-12 years6-10 years depending on model
Whirlpool$300-$12006-12 years6-12 years depending on model

As you can see from the table above, A.O. Smith water heaters are more expensive than other brands, but they last the longest, have the most extended warranty offerings, and are more energy-efficient than their counterparts, which makes them a better overall value.

In conclusion, when considering the cost and value of AO Smith water heaters, it’s essential to weigh the price you pay for a unit versus the longevity, energy efficiency, and warranty program that comes with it. AO Smith water heaters may be initially expensive, but in the long run, the value they offer far outweighs their cost.

Maintenance and Upkeep Requirements for AO Smith Water Heaters

AO Smith is a reliable brand known for manufacturing quality water heaters that require minimal maintenance and upkeep. However, to ensure optimal performance and longevity of the water heater, certain maintenance practices must be followed. Here, we will discuss some of the maintenance and upkeep requirements for AO Smith water heaters to help you get the most out of your unit.

Regular Inspections

  • Inspect your water heater regularly to check for any leaks, cracks, corrosion, or other signs of wear and tear.
  • Look for any signs of rust in and around the unit.
  • Ensure that the temperature and pressure relief valve (T&P valve) is functioning properly.
  • Inspect the area around the water heater to ensure that there are no combustible materials that could cause a fire.

Draining and Flushing

Over time, sediment and mineral buildup can occur in the water heater, reducing its efficiency and increasing the risk of damage. To prevent this, regular draining and flushing of the tank is necessary.

  • Drain and flush the tank every six months to remove sediment buildup.
  • Before flushing, turn off the power supply or gas to the water heater.
  • Attach a garden hose to the drain valve located at the bottom of the tank.
  • Open the drain valve and allow the tank to drain completely.
  • Once drained, close the drain valve and fill the tank with water until it reaches the desired level.

Anode Rod Replacement

The anode rod in your AO Smith water heater plays a crucial role in preventing rust and corrosion by attracting oxidizing elements to itself, which protects the tank from the same. Over time, the rod will eventually deteriorate and require replacement to ensure optimal performance of the unit.

  • Inspect the anode rod every year for any signs of wear and tear.
  • Replace the anode rod every three to five years to ensure that the water heater is protected from rust and corrosion.


By following these maintenance and upkeep requirements for your AO Smith water heater, you can keep your water heater running smoothly and efficiently for many years to come.

Regular InspectionsEvery 6 months
Draining and FlushingEvery 6 months
Anode Rod ReplacementEvery 3-5 years

Remember, proper maintenance and upkeep can help prolong the life of your AO Smith water heater, save you money on repairs and replacements, and keep your unit running smoothly and efficiently.

Professional Recommendations and Opinions on AO Smith’s Products

AO Smith is a well-respected brand in the heating and cooling industry, known for its high-quality products and innovative technology. Here are what industry experts have to say about AO Smith’s products:

  • According to Consumer Reports, AO Smith is one of the most reliable and best-performing brands in the water heater industry. In fact, AO Smith has been rated as the top brand for both electric and gas water heaters.
  • The HVAC School reports that AO Smith’s Vertex line of water heaters is one of the most efficient on the market, boasting a 96% thermal efficiency rating. This makes it an excellent choice for homeowners who are looking to save on their energy bills.
  • recommends AO Smith’s ProLine series of water heaters, which feature a range of innovative features designed to provide homeowners with a reliable and efficient source of hot water. These include electronic ignition, advanced diagnostics, and a self-cleaning dip tube.

Overall, AO Smith is a brand that is highly respected by industry professionals and homeowners alike. Its products are reliable, efficient, and designed to meet the needs of a wide range of customers.

AO Smith’s Product Lineup

AO Smith offers a wide variety of heating and cooling products, including:

  • Water heaters (both gas and electric)
  • Boilers
  • Heat pumps
  • Air handlers
  • Storage tanks

AO Smith’s product lineup is designed to meet the needs of both residential and commercial customers, and includes a range of sizes and features to suit different applications.

Warranty and Customer Support

AO Smith is known for offering some of the best warranties in the industry. Its water heaters, for example, come with a 6-year or 10-year limited warranty on parts and tank. In addition, customers can take advantage of AO Smith’s customer support team, which is available by phone or email to answer any questions or concerns they may have.


Reliable and high-performing productsSome customers have reported issues with installation
Wide variety of products to suit different needsSome products may be more expensive than other brands
Excellent warranty and customer support

Overall, AO Smith is a great choice for homeowners or businesses in need of high-quality, reliable heating and cooling products. With a wide variety of products to choose from and excellent customer support, AO Smith is definitely a brand that we can recommend.

The Future of AO Smith in the Water Heater Industry

AO Smith is one of the leading water heater brands in the world. They have been in business for more than 140 years, and they are known for producing high-quality and efficient water heaters. With the water heater industry constantly evolving, it is important to understand where AO Smith fits into the future of this industry.

Investment in Technology

AO Smith is heavily investing in technology to improve their water heaters. They are constantly looking for ways to make their water heaters more efficient, reliable and affordable. In the future, the demand for more energy-efficient water heaters will increase. AO Smith seems to be heading in the right direction in this regard.

Innovative Designs

  • AO Smith has always been known for its innovative designs. They are constantly looking for ways to make their water heaters more visually appealing and space-saving.
  • The demand for space-saving water heaters is increasing among homeowners. AO Smith is catering to this demand with its tankless water heaters. These water heaters take up significantly less space than traditional water heaters. They are also more energy-efficient, which means they are more cost-effective in the long run.
  • AO Smith is also working on creating water heaters that can be controlled through a smartphone or tablet. This type of technology is becoming increasingly popular among homeowners. It allows them to control the temperature, turn the water heater on and off, and even receive alerts if there are any issues with the water heater.

Expansion into Emerging Markets

AO Smith has already established itself as a leading brand in the North American market. However, they are also looking to expand into emerging markets. China, India, and Southeast Asia are some of the most promising markets for water heaters, and AO Smith is already making significant strides in these regions.


Strong brand reputationExpensive compared to other brands
Investment in technology and innovationMay not be suitable for small households due to the size of some models
Expansion into emerging marketsLimited product range compared to some other brands

AO Smith has a strong future in the water heater industry. They are investing heavily in technology and innovation, which will allow them to stay ahead of the competition. Their expansion into emerging markets will also drive growth for the company. However, there are some areas where AO Smith could improve, such as pricing and product range. Overall, AO Smith is a good brand, and homeowners can have confidence in their water heaters.

FAQs About Is AO Smith a Good Brand

1. Is AO Smith a reliable brand?
Yes, AO Smith is a reliable brand known for its energy-efficient products and durable materials.

2. Are AO Smith water heaters good?
AO Smith is a leading manufacturer of water heaters and is known for producing energy-efficient models that provide consistent hot water.

3. How long do AO Smith water heaters last?
AO Smith water heaters can last anywhere from 8-12 years, depending on usage and proper maintenance.

4. Is AO Smith a good brand for residential use?
AO Smith is a top-rated brand for residential use, providing reliable and energy-efficient products that are built to last.

5. What is the customer service like for AO Smith?
AO Smith is known for its excellent customer service and offers a variety of support options, including a helpful online resource center and phone support.

6. How does AO Smith compare to other water heater brands?
AO Smith is a popular and reliable brand that is often compared favorably to other brands, thanks to its energy-efficient products and attention to durability.

7. Is AO Smith a good brand for commercial use?
AO Smith is a well-respected brand for commercial use, providing high-quality water heaters that are built to withstand heavy usage.

Thank You for Reading About Is AO Smith a Good Brand

Thanks for taking the time to learn more about this top-rated brand. With its energy-efficient products and durable materials, AO Smith is a reliable choice for home or commercial use. If you need to upgrade your water heater, consider AO Smith as one of your top options. And, as always, we appreciate your ongoing support and invite you to visit us again soon for more helpful articles and information.