Is A.O. Smith a Good Brand? Here’s What You Need to Know

Are you in dire need of a reliable and high-quality water heater system for your home? If so, you may have come across the brand name A.O. Smith. So, is A.O. Smith a good brand? The answer – yes, it definitely is! With a rich history spanned over a century, A.O. Smith has undoubtedly made a name for itself in the manufacturing industry.

One of the key factors that make A.O. Smith stand out is their commitment to providing products that serve their customers with utmost efficiency and functionality. The company has invested hugely in research and development, which has resulted in a wide range of products tailored to meet the unique needs of their diverse customers. Moreover, the brand is celebrated for producing high-efficiency water heaters that offer exceptional value for money.

A.O. Smith’s products are a favorite among homeowners and contractors alike, and they continue to receive positive reviews for their reliability, durability, and superior performance. Whether you’re looking for a traditional or tankless water heater system, A.O. Smith is a good brand that can provide you with an excellent product to suit your needs. So, why not head over to their website today and explore their impressive range of products?

History of A.O. Smith brand

A.O. Smith is a leading global manufacturer of residential and commercial water heaters, boilers, and water treatment products. The company was founded in Milwaukee, Wisconsin, in 1874 by Charles Jeremiah Smith. Charles began by creating road-construction equipment and eventually transitioned into manufacturing bicycle parts. In 1899, his son, Arthur Oliver Smith, took over the company and began producing automobile frames for several leading auto manufacturers of the time.

In 1915, A.O. Smith introduced the first glass-lined water heater, and soon after, the company became known for its quality water heaters. Throughout the next few decades, A.O. Smith expanded its product lines and began manufacturing boilers, as well as other products such as electric water heaters, electrical motors, and more.

  • In 1953, A.O. Smith became a publicly traded company on the New York Stock Exchange.
  • In 1974, the company celebrated its centennial anniversary.
  • In 1996, A.O. Smith formed a joint venture with Takagi Industrial Co. Ltd. to develop and market tankless water heaters in North America.

Today, A.O. Smith is a global company with operations in North America, Europe, and Asia. The brand is known for its innovation and commitment to sustainability in the manufacturing of its products. A.O. Smith continues to be a trusted name in the industry for residential and commercial water heating and treatment solutions.

A.O. Smith’s product lines and categories

A.O. Smith is a renowned brand known for manufacturing high-quality water heaters, boilers, and other related products. They have a broad range of product lines and categories that cater to different residential and commercial needs.

  • Residential Products: This product category includes electric, gas, and hybrid water heaters for residential use. A.O. Smith also offers a full range of tankless water heaters that are energy efficient and provide cost-effective hot water solutions.
  • Commercial Products: This category includes water heaters and boilers for commercial applications, such as offices, hotels, schools, and hospitals. A.O. Smith has a wide range of water heating solutions ranging from 80-gallon to 5000-gallon storage tanks.
  • Replacement Parts: To ensure the longevity of their products, A.O. Smith offers replacement parts for their water heaters, boilers, and other related products. They have an extensive network of service providers who can help customers get the right parts and service when needed.

A.O. Smith products are built with advanced technology, making them reliable, efficient, and long-lasting. Their products come with innovative features such as digital displays, programmable thermostats, and self-cleaning features, making them easier to use and maintain.

A.O. Smith also offers a range of support services, such as customer service, technical support, and warranty programs, ensuring that customers get the best value for their money.

A.O. Smith’s Water Heater Products

A.O. Smith is renowned for its water heaters, which are designed for residential and commercial settings. Their products include:

Product LineDescription
Electric Water HeatersThese water heaters are energy efficient and come in various sizes, from 2.5 to 119 gallons.
Gas Water HeatersThese water heaters are available in tank and tankless models and range in size from 30 to 100 gallons.
Hybrid Electric Heat Pump Water HeatersThese water heaters use heat pump technology to heat water, making them more energy-efficient and money-saving.
Tankless Water HeatersThese water heaters provide on-demand hot water and come with various flow rates, making them ideal for homes and businesses.

Overall, A.O. Smith is a top brand that offers a wide range of reliable and efficient water heating products for residential and commercial use. Their products come with excellent warranties and support services, making them an ideal choice for anyone looking for high-quality water heaters.

Customer reviews and feedback about A.O. Smith products

One of the best ways to determine the quality of a brand’s products is to review what their customers are saying. With A.O. Smith, the feedback is overwhelmingly positive. Many customers have been loyal to the brand for years, citing the durability and reliability of their products.

Let’s take a closer look at some of the specific feedback and reviews from A.O. Smith customers:

  • “I’ve had my A.O. Smith water heater for over ten years now and it’s still going strong. I’ve never had any issues with it and it heats up water quickly.” – John T.
  • “The installation process for my A.O. Smith furnace was quick and easy. And now, months later, it’s still running smoothly with no signs of any problems.” – Sarah K.
  • “I highly recommend A.O. Smith water softeners. Our family’s water has never been better and we notice such a difference in the taste and feel of it.” – Michael R.

These are just a few examples of the positive feedback that A.O. Smith has received from their satisfied customers across different product lines. Their products are consistently praised for their reliability, durability, and effectiveness.

In addition, A.O. Smith has a reputation for their exceptional customer service. Customers have reported receiving quick and helpful responses from the brand’s customer service team whenever they’ve needed assistance or help with their products.


A.O. Smith’s customers have spoken – their products are reliable and effective. With overwhelmingly positive feedback and loyal customers, it’s clear that A.O. Smith is a brand that can be trusted. And with their commitment to exceptional customer service, customers can feel confident in their purchases from this brand.

A.O. Smith’s energy efficiency innovations and technology

When it comes to energy efficiency and sustainable living, A.O. Smith has been leading the way for decades. The company has been committed to developing innovative technologies that save energy and reduce greenhouse gas emissions, helping consumers reduce their carbon footprint while saving on energy costs.

  • The company’s Cyclone line of commercial gas water heaters uses a process called modulating combustion to optimize fuel efficiency and reduce emissions. This technology has been shown to reduce greenhouse gas emissions by up to 57% compared to conventional commercial gas water heaters.
  • A.O. Smith’s residential water heaters also incorporate advanced technology to save energy. The company’s Voltex line of hybrid electric water heaters uses a heat pump to extract warmth from the surrounding air and transfer it to the water, resulting in up to 73% more energy efficiency than traditional electric water heaters.
  • Another innovation from A.O. Smith is its line of condensing gas water heaters, which use a secondary heat exchanger to capture and transfer waste heat from the combustion process. This technology can improve energy efficiency by up to 30% compared to conventional gas water heaters.

But A.O. Smith doesn’t just focus on developing efficient products; the company also prioritizes sustainable manufacturing practices. For example, the company’s Nashville, Tennessee plant has implemented a variety of energy-saving measures, including the installation of solar panels on the roof and the use of energy-efficient LED lighting throughout the facility.

Overall, A.O. Smith’s commitment to energy efficiency and sustainable living is evident in the company’s innovative products and manufacturing processes. By investing in these technologies, the company is helping to create a more sustainable future for all.

Below is a table showing some of A.O. Smith’s energy-saving products:

ProductDescriptionEnergy Savings
CycloneCommercial Gas Water HeaterUp to 57% reduction in greenhouse gas emissions compared to conventional gas water heaters
VoltexHybrid Electric Water HeaterUp to 73% more energy efficient than traditional electric water heaters
VertexCondensing Gas Water HeaterUp to 30% more energy efficient than conventional gas water heaters

Comparisons of A.O. Smith with other leading water heater brands

A.O. Smith is one of the most popular brands of water heaters on the market, but how does it compare to other leading brands? We’ve evaluated A.O. Smith against some of the biggest names in the industry, including Rheem, Bradford White, and American Standard.

  • Rheem: Rheem is a well-known brand in the water heater industry. They offer a range of products, including gas, electric, and hybrid water heaters. When compared to A.O. Smith, Rheem has similar warranties and prices. However, A.O. Smith has better customer ratings and a wider variety of products.
  • Bradford White: Bradford White is another well-regarded brand of water heaters. They specialize in residential and commercial water heating solutions. A.O. Smith offers much of the same, but with higher ratings from customers and more choices for consumers. Bradford White, on the other hand, has more specialized options.
  • American Standard: American Standard is known for their high-quality products and energy efficiency. A.O. Smith offers similar options, but with a wider variety of choices. American Standard has fewer options, but a focus on superior energy efficiency.

Overall, A.O. Smith compares favorably to other major water heater brands. The company offers a wide range of products, including gas and electric water heaters, tankless water heaters, and hybrid water heaters. Additionally, their customer reviews are often higher than the competition. When looking for a reliable water heater, A.O. Smith is certainly a brand to consider.

However, it’s important to note that each brand has its own strengths and weaknesses, and it’s important to choose the one that best meets your specific needs. To help you make an informed decision, we’ve compiled a comparison table below:

BrandTypes of Water HeatersWarrantiesCustomer RatingsPrice Range
A.O. SmithGas, Electric, Tankless, Hybrid6-12 years4.5 out of 5 stars$400-$2500
RheemGas, Electric, Tankless, Hybrid6-12 years4 out of 5 stars$350-$2500
Bradford WhiteGas, Electric, Tankless, Solar, Heat Pump6-10 years4 out of 5 stars$400-$3500
American StandardGas, Electric, Tankless, Hybrid6-12 years4 out of 5 stars$400-$2500

As you can see, A.O. Smith is competitively priced and offers a range of warranty options. However, if energy efficiency is a top priority, American Standard may be the better choice. No matter what your preferences are, it’s important to weigh all of your options and select the water heater that best suits your needs.

Availability and accessibility of A.O. Smith products

One of the major concerns of consumers when it comes to purchasing a product is its availability and accessibility. When it comes to A.O. Smith, you can rest assured that their products are easily accessible and available.

A.O. Smith has a vast network of distribution channels which provides consumers with ample options for purchasing their products. Their products can be found in major retail stores, hardware stores, plumbing suppliers, and even online retailers. This availability makes it easier for consumers to find and purchase A.O. Smith products, no matter where they are located.

  • A.O. Smith products are readily available in major retail stores such as Home Depot, Lowe’s, and Menards.
  • Hardware stores such as Ace Hardware and True Value also carry A.O. Smith products.
  • Plumbing suppliers such as Ferguson and HD Supply Facilities Maintenance also offer A.O. Smith products.

In addition to physical stores, A.O. Smith offers their products for purchase on their official website as well as other online retailers such as Amazon and Walmart. This convenience allows consumers to purchase products at their own leisure, without having to leave their home.

A.O. Smith’s commitment to accessibility extends beyond just the availability of their products. They also offer excellent customer service and technical support which can be reached through their website or hotline.

Availability and Accessibility of A.O. Smith productsDetails
Distribution ChannelsA vast network of distribution channels including major retail stores, hardware stores, plumbing suppliers, and online retailers.
Online PurchasingProducts can be purchased on A.O. Smith’s official website as well as other online retailers such as Amazon and Walmart.
Customer Service and Technical SupportExcellent customer service and technical support available through their website or hotline.

Overall, the availability and accessibility of A.O. Smith products make them a great brand for consumers who want to purchase high-quality products with ease.

A.O. Smith’s warranty and customer service policies

When investing in a water heater, it is important to consider the warranty and customer service policies of the manufacturer. A.O. Smith is a reputable brand known for its quality products, and their warranty and customer service policies reflect their commitment to providing customers with excellent service.

  • A.O. Smith offers varying warranties for their products, ranging from 6 years to 12 years, depending on the model purchased. This warranty includes both parts and labor, ensuring that customers are covered in case any issues arise with their water heater.
  • In addition to their standard warranty, A.O. Smith also offers extended warranty options for their customers. These extended warranties can provide additional years of coverage, giving customers even more peace of mind when investing in an A.O. Smith water heater.
  • When it comes to customer service, A.O. Smith has a team of experts ready to assist customers with any questions or concerns they may have. Their customer service team is available via phone or email, and is dedicated to providing timely and effective support to their customers.

A.O. Smith also offers a wealth of resources on their website to help customers troubleshoot any issues they may encounter with their water heaters. These resources include instructional videos, FAQs, and troubleshooting guides, allowing customers to quickly and easily find the information they need.

Overall, A.O. Smith’s warranty and customer service policies demonstrate their commitment to providing customers with high-quality products and excellent service. Investing in an A.O. Smith water heater not only ensures that you are getting a reliable and efficient product, but also provides you with the peace of mind you need when it comes to taking care of your home’s water heating needs.

A.O. Smith’s Expansion into International Markets

A.O. Smith is known as a leading manufacturer of residential and commercial water heaters and boilers in the United States. However, the company’s success hasn’t been limited to just the domestic market. In recent years, A.O. Smith has made a significant push into international markets, expanding its presence across the globe.

  • In 2017, A.O. Smith opened a new technology center in Bangalore, India, to support its operations in the Asian market. The center focuses on research and development of energy-efficient and innovative water heating solutions.
  • The company has also established a manufacturing facility in Nanjing, China, which serves as its hub for sales and distribution in the Asia-Pacific region.
  • In Europe, A.O. Smith has acquired several companies in the water heating and treatment sectors, including the acquisition of GSW Immobilien AG, a leading manufacturer and distributor in Germany, Austria, and the Netherlands.

One of the biggest drivers of A.O. Smith’s expansion into international markets has been the increasing demand for energy-efficient heating solutions across the globe. As countries focus on reducing their carbon footprint, A.O. Smith has been able to use its expertise and experience in the industry to provide solutions that meet those needs. The company has also leveraged its reputation for quality and reliability to establish itself as a leading choice for customers across the globe.

A.O. Smith’s commitment to innovation has also played a vital role in its success in international markets. By investing in research and development and collaborating with local partners, the company has been able to create solutions tailored to the unique needs of customers in different regions. For example, the company’s water heating solutions in China are specifically designed to meet the needs of the Chinese market, including compact designs that fit smaller living spaces.

Marketing HighlightsExpansion Hightlights
Increased focus on sustainability and energy efficiencyEstablishment of manufacturing and distribution facilities in China and India
Acquisition of companies in the water heating and treatment sectors in EuropeResearch and development of innovative solutions tailored to local needs
Expansion into Latin America and the Middle EastCollaboration with local partners to increase market penetration

Overall, A.O. Smith’s expansion into international markets has been a major factor in the company’s continued success. By leveraging its expertise, reputation, and commitment to innovation, A.O. Smith has been able to establish itself as a leading provider of water heating solutions across the globe.

Awards and Recognition received by A.O. Smith

A.O. Smith has been recognized numerous times for its exceptional performance in the industry. The company has received numerous awards and accolades from various organizations for its commitment to quality, innovation, sustainability, and customer satisfaction. Here are some of the most notable awards received by A.O. Smith:

  • Energy Star Partner of the Year Award – A.O. Smith received this award from the US Environmental Protection Agency (EPA) in 2014 and 2015 for its outstanding contributions to energy efficiency.
  • Top 100 Best Managed Companies – The company was named as one of Canada’s Best Managed Companies by Deloitte in 2019, recognizing its excellence in overall business performance, long-term planning, and sustained growth.
  • Manufacturing Leadership Award – A.O. Smith was recognized for its innovative and sustainable manufacturing practices by the National Association of Manufacturers (NAM) in 2015 and 2016.

The company’s commitment to quality and performance has also been recognized by several industry associations and trade publications. A.O. Smith has been named as one of the top 10 best companies for leadership development by Chief Executive magazine and has been ranked among the top 10 companies in the water equipment category by Fortune magazine. The company has also been awarded the prestigious John Pappajohn Iowa Entrepreneurial Venture Competition award for its innovative business strategies and market leadership.

To further cement its reputation as a leading manufacturer of water heating systems, the company’s products have also earned numerous industry certifications and standards, including the ANSI/UL, CSA, ASME, and DOE standards. These certifications validate the performance, quality, and safety of A.O. Smith’s water heaters, making them a preferred choice among homeowners, builders, and contractors.

Key Takeaway

Energy Star Partner of the Year Award2014 and 2015
Top 100 Best Managed Companies2019
Manufacturing Leadership Award2015 and 2016

A.O. Smith’s commitment to quality and innovation has earned the company numerous accolades and recognitions from industry associations, trade publications, and certification organizations. Its continued pursuit of excellence has solidified its position as a leading provider of water heating solutions to customers across the globe.

Sustainability and Corporate Social Responsibility Initiatives of A.O. Smith

A.O. Smith, a leading manufacturer of residential and commercial water heaters, boilers, and other water treatment equipment, is committed to sustainability and corporate social responsibility. From reducing energy use and emissions to community outreach and employee engagement, A.O. Smith strives to make a positive impact on the environment and society.

  • Environmental Stewardship: A.O. Smith sets environmental targets and regularly measures its progress to reduce its environmental footprint. The company’s focus on energy efficiency has led to the development of innovative products that reduce energy use and emissions. A.O. Smith also promotes the responsible use of water and supports the development of sustainable water solutions.
  • Social Responsibility: A.O. Smith is committed to giving back to the communities where it operates. The company partners with organizations to provide clean water solutions to those in need, and supports education and workforce development programs in the communities it serves. A.O. Smith also encourages employee volunteerism, offering paid time off for community service.
  • Employee Engagement: A.O. Smith values its employees and recognizes the importance of their well-being and development. The company offers a variety of employee benefits and programs, such as health and wellness initiatives, career development opportunities, and diversity and inclusion initiatives.

In addition to these initiatives, A.O. Smith has also set ambitious sustainability goals. By 2030, the company aims to reduce greenhouse gas emissions by 50%, achieve zero waste to landfill, and source 100% of its electricity from renewable sources. A.O. Smith is also a signatory of the United Nations Global Compact, a voluntary initiative to promote sustainable business practices.

Reduce greenhouse gas emissions50% reduction by 2030Reduced emissions by 30% since 2016
Zero waste to landfillAchieve by 2030Eight facilities have achieved zero waste to landfill
Source 100% renewable electricityAchieve by 203022% of electricity sourced from renewable sources in 2020

A.O. Smith’s sustainability and corporate social responsibility initiatives demonstrate the company’s commitment to making a positive impact on the environment and society. By setting ambitious goals and measuring its progress, A.O. Smith is leading the way in sustainable business practices.

FAQs About Is A O Smith A Good Brand

Q: Is A O Smith a popular brand?
A: Yes, A O Smith is a well-known brand in the water heater industry and has been around for over a century.

Q: Are A O Smith water heaters energy-efficient?
A: Yes, A O Smith offers a range of water heaters that are designed to be energy-efficient. They have models that are ENERGY STAR rated and feature advanced technology to help reduce energy costs.

Q: Does A O Smith offer a warranty for their products?
A: Yes, A O Smith offers warranties for their water heaters. The length of the warranty varies depending on the model and type of heater, but they typically range from 6 to 12 years.

Q: Are A O Smith water heaters easy to install?
A: A O Smith provides installation instructions with their water heaters, and they can be installed by a professional plumber. Some models may require additional installation steps or equipment.

Q: Can I find replacement parts for my A O Smith water heater?
A: A O Smith offers replacement parts for their water heaters. They have a customer service team that can assist with finding the right parts for your specific model.

Q: Are A O Smith water heaters durable?
A: A O Smith water heaters are designed to be durable and long-lasting. They use high-quality materials and have rigorous testing processes to ensure the product meets industry standards.

Q: How do A O Smith water heaters compare to other brands?
A: A O Smith water heaters are competitive with other top brands in the industry. They offer a variety of models at different price points and have a reputation for quality and innovation.

Thanks for Visiting and Come Back Soon

We hope these FAQs helped answer any questions you had about A O Smith as a brand. They are a popular and reliable brand in the water heater industry, offering energy-efficient models, warranties, easy installation, and durability. A O Smith also provides replacement parts for their water heaters and is competitive with other top brands. Thank you for reading, and please visit again soon for more helpful articles!